Competing Priorities
User requests and recurring problems can pull internal staff away from strategic work. Important infrastructure and security initiatives may remain unfinished as the backlog grows.
Co-Managed IT Services That Strengthen Your Internal Team
Our co-managed IT services extend your internal team’s capabilities without displacing the people and processes already working for your business. We collaborate with your staff to address support gaps, infrastructure priorities, cybersecurity concerns, and specialized projects. Your organization gains responsive technical resources while retaining visibility and control.
How Co-Managed IT Should Support Your Team
Effective co-managed support starts with defined responsibilities, practical communication, and respect for your internal expertise. We work alongside your staff to add capacity where it matters while keeping priorities aligned with business operations.
Flexible Technical Capacity
Add experienced support for ongoing needs, temporary workload increases, or focused initiatives. Your team can concentrate on its highest-value responsibilities without carrying every task alone.
Clear Role Definition
We establish who owns each responsibility and how issues should move between teams. This reduces duplicated effort, communication gaps, and uncertainty for employees seeking help.
Business-Focused Guidance
We translate technical considerations into clear operational choices for leadership and internal IT staff. Recommendations account for security, compliance concerns, growth plans, and budget priorities.
Support Through Resolution
We follow technical and vendor-related issues from initial report through resolution. This collaborative approach reduces coordination friction and gives your team a consistent point of accountability.
Our Services
Complete IT solutions designed to protect, support, and grow your business.
What Our Clients Say
★★★★★
Co-Managed IT Services FAQs
What Are Co-managed IT Services?
Co-managed IT services supplement an existing internal IT department with additional people, expertise, and operational support. Responsibilities can include help desk coverage, monitoring, cybersecurity, infrastructure management, cloud projects, and strategic planning. Your internal team remains involved while gaining resources for defined needs.
How Is Co-managed IT Different From Fully Managed IT?
Co-managed IT shares responsibility with your internal staff, while fully managed IT places broader day-to-day ownership with an outside provider. The co-managed model is appropriate when you want to retain internal leadership or technical roles but need more capacity. We define responsibilities early so employees and vendors know where to turn.
Can You Work with Our Existing IT Staff and Vendors?
Yes, collaboration with internal staff and outside vendors is central to the co-managed model. We can coordinate responsibilities, technical information, and issue resolution across the organizations involved. This helps reduce support friction without requiring you to replace productive relationships.
What Responsibilities Can Your Team Handle?
The scope can include user support, remote monitoring, onsite assistance, server and network operations, cloud services, backups, cybersecurity, and project-based consulting. We can also assist with infrastructure planning and compliance-related technology considerations. The final division of responsibilities reflects your team’s skills, workload, and priorities.
How Is Co-managed IT Priced?
Pricing depends on the users, systems, responsibilities, and service levels included in the engagement. Available structures may include per-user pricing, tiered service packages, or hourly and project-based billing. We review the proposed scope and associated fees before work begins so expectations are clear.
What Does Onboarding Involve?
Onboarding begins with conversations involving client principals and internal IT stakeholders to understand current infrastructure, expectations, and priorities. We then finalize service responsibilities, introduce support contacts, provision agreed services, deploy required agents, and provide necessary training. The goal is a clear operational handoff that supports both your team and end users.
Give Your Internal IT Team the Support to Move Forward
Schedule a consultation to discuss your team’s workload, technical priorities, and resource gaps. Myers Sargent Consulting helps growing organizations in Gainesville, Hall County, Forsyth County, and the Greater Metro Atlanta Area build a practical co-managed IT approach.